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Partner Terms & Conditions

These terms apply to all packers & movers partnering with Packerwala. By registering or accepting bookings, you agree to them. Questions? Email support@packerwala.com or call +91 7406409696.

1. Joining & verification

  • Partnering is free. You must be a genuine, registered moving business and provide accurate details. Packerwala verifies you before approval and may decline, pause, or remove any account at its sole discretion.
  • You must accept this agreement (e-signature) to receive bookings. Your acceptance is recorded with your name, date and IP address and is legally binding.
  • You confirm you have the vehicles, trained manpower, and capability to perform the moves you accept.

2. How you get work & what you earn (full-escrow model)

  • Customers book at one fixed price and pay the full amount to Packerwala — a 15% advance to confirm, and the balance to Packerwala after the move. The customer NEVER pays you directly.
  • A confirmed booking is offered to a few verified partners in the city. The FIRST partner to Accept wins the job exclusively.
  • After the move is completed and the customer has paid Packerwala in full, Packerwala pays you your payout — the job total minus Packerwala's commission — to your registered bank/UPI. Keep your payout details accurate.
  • You must honour the customer's quoted price. Demanding any extra from the customer beyond the quote is a serious violation.

3. STRICT anti-circumvention — zero tolerance

  • You must NOT ask or pressure a customer to cancel a Packerwala booking, pay you directly, or move off-platform — now or in the future.
  • You must NOT collect any cash, UPI, or bank payment directly from the customer. All money is collected by Packerwala.
  • You must NOT share your personal number, business cards, or solicit the customer for direct or repeat business outside Packerwala.
  • Any breach of this clause — proven by a customer report, recording, or our records — results in IMMEDIATE PERMANENT BAN, forfeiture of any pending payouts, and may lead to recovery of Packerwala's lost commission and legal action.
  • On the move day the customer gives you a Move Start Code; you must record/confirm it with Packerwala to prove the job is on-platform. Refusing or bypassing this is treated as circumvention.

4. Accepting, cancelling & no-shows

  • Accepting a job is a firm commitment to perform it on the agreed date with the agreed vehicle and crew.
  • Accepting and not turning up (no-show) auto-suspends your account after repeated incidents and may forfeit standing.
  • Cancellations of accepted jobs are limited per month; exceeding the limit auto-suspends your account. Cancelled jobs are re-offered to other partners.
  • Customer no-show / poor-service reports are recorded against your account and affect future offers.

5. Payouts

  • Packerwala collects the full amount from the customer and pays you your payout (job total − commission) after the customer's final payment is received and the job is confirmed complete.
  • Payouts are made to your registered, verified UPI/bank account only. Packerwala is not liable for delays caused by incorrect payout details you provided.
  • Packerwala may withhold or adjust a payout in case of a dispute, damage claim, customer complaint, or suspected fraud, until resolved.

6. Conduct & quality

  • Provide professional packing, careful handling, on-time service and courteous, uniformed staff on every job.
  • Use the customer's details strictly for the assigned job only. No spam, no reselling data, no marketing, no future solicitation.
  • Carry out the move exactly as quoted. Genuine, pre-agreed add-ons must be raised with Packerwala, never charged directly to the customer.

7. Damages, insurance & liability

  • You are responsible for safe handling. Damage caused by your negligence is your responsibility and may be deducted from your payout.
  • Where the customer opted for insurance, claims follow the insurer's terms; Packerwala only facilitates and is not the insurer.
  • You indemnify Packerwala against claims, losses, or liabilities arising from your service.

8. Suspension & termination

  • Packerwala may suspend or permanently remove any partner for circumvention, no-shows, excessive cancellations, overcharging, repeated complaints, low ratings, or any policy breach — at its sole discretion.
  • These terms may be updated from time to time; continued use of the partner portal or accepting bookings means you accept the current terms.
  • This agreement is governed by Indian law and subject to Bengaluru jurisdiction.

Packerwala — Packed with Trust, Moved with Care.

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